What is Tessa?
Tessa is an AI appointment setter, a voice agent for businesses that live on leads. She calls every new lead in under 60 seconds during allowed calling hours, answers their questions and books the appointment on your calendar. Text and email follow-up are synced to your CRM.
Does she sound human?
She sounds natural, and she says she's an AI assistant at the start of every call.
Can I listen to the calls?
Yes. Every call is recorded and transcribed, and an AI review scores it: was the lead reached, qualified and booked, was any objection handled, and how was the overall call quality. Ask us anytime and we'll send you the recording, transcript and score for any call. Recordings and transcripts are kept as described in our Privacy Policy.
Why under 60 seconds?
Because the first minute matters most. In one lead-response study, calling leads within 1 minute resulted in a 391% improvement in conversion compared with the average lead. Tessa calls in under 60 seconds during allowed calling hours for leads submitted through the landing page we build for you. Leads that come in outside allowed calling hours get a call at the next allowed time, usually 8 AM their time, and if the same number submits again within a few minutes, we don’t dial them twice. Leads from third-party forms, like Facebook or Google lead ads, are called as soon as they reach us during allowed calling hours.Source: Leads360 (now Velocify), “Speed-to-Call” white paper
What if the lead doesn't answer?
Tessa follows up by text and email so the lead can book or ask for a callback.
Can she transfer calls and book into my calendar?
Yes. If the lead asks for a person, she transfers the call live to your number. Otherwise she checks your open times and books the appointment during the call. She works with common tools like Google Calendar, Calendly, Cal.com, HubSpot, GoHighLevel and Zoho; others we check on the kickoff call.
What does it cost, and is there a contract?
Flat monthly plans priced by lead volume: Starter $997/month (100 leads), Growth $1,997/month (250 leads, plus after-hours answering) and Pro $2,997/month (400 leads, plus after-hours answering). One-time setup is $500, $750 or $1,000. Each plan has a 3-month minimum, then month to month with 15 days’ notice. Prefer annual? Pay 12 months upfront, save 20% and setup is included. Need more than 400 leads a month? Contact us for enterprise pricing. Founding rate for our first 10 clients: $100 off Starter, $200 off Growth, or $300 off Pro per month ($897 / $1,797 / $2,697), with setup waived. You keep this rate for as long as you stay subscribed. If you cancel, it's gone. The offer closes when the 10 spots are taken.Standard monthly rates apply. All 10 founding spots are taken; founding clients keep their rate.
What counts as a lead, and what if I go over?
A lead is a new inquiry from your web forms, landing page or lead ads (Facebook, Google and similar). A billable lead is a unique, valid new lead accepted for outreach during the month. Duplicates and spam aren't counted. If you go over your plan's monthly leads, extra leads are billed at your plan's per-lead rate on a monthly invoice, and we'll let you know when you're close to your limit.
Do you charge per booking or per sale?
No. You pay your plan's flat monthly price plus any extra leads over your plan. There are no per-booking, per-appointment or per-sale fees.
Is Tessa HIPAA compliant?
Tessa is built for new-inquiry calls, which usually carry little or no health information. Calls are encrypted, and recordings and transcripts are kept as described in our Privacy Policy. The service is not designed to receive protected health information (PHI). If you are a HIPAA-covered entity, tell us on your kickoff call and we'll set the script so Tessa doesn't collect PHI, or talk through whether a business associate agreement is needed before going live.
Do you have an enterprise plan?
Yes. If you get more than 400 leads a month, book a call and we'll put together enterprise pricing for your volume.
What if I pay annually and change my mind?
Annual plan: 12 months paid upfront. Full refund if you cancel within 30 days; after 30 days, annual payments are non-refundable.
How long does setup take?
Live within 7 days of getting your info and access. After checkout you book a 30-minute kickoff, where we get your calendar and CRM access and the details we need. Then we build, you test and sign off, and Tessa goes live. If we miss the 7 days (time waiting on your sign-off doesn’t count), your second month is free, or on an annual plan we add one extra month at the end of your 12-month term.
Is it compliant?
It's designed around TCPA rules: leads give prior express written consent through the consent language we provide for your forms. Tessa calls only within allowed local calling hours for each lead's time zone, says she's an AI at the start and notes the call may be recorded, which covers two-party-consent states. Opt-outs are honored instantly and added to an internal do-not-call list, and we scrub lists against Do Not Call registries. Texts start only after your business texting (A2P 10DLC) registration is approved by the carriers.
Does Tessa answer the phone too?
Yes, on Growth and Pro. After hours, and when your line is busy, Tessa answers incoming calls, answers questions and books the appointment on your calendar, or takes a message for your team. Growth includes 500 inbound minutes a month and Pro includes 1,000. Starter covers outbound speed-to-lead calls only.
Which languages does she speak?
English by default. Spanish is available. Se habla español.