Does she sound human?
She sounds natural, and she's honest: she says she's an AI assistant at the start of every call.
Will she give medical advice?
No. Tessa doesn't give medical advice. Clinical questions are passed to your team as a flagged message, and you set the rules for what she can and can't discuss on the kickoff call.
Which booking software does she work with?
Google Calendar, Calendly, Cal.com, HubSpot, GoHighLevel and Zoho today. Others we review on the kickoff call.
Does Tessa answer the phone too?
Yes, on Growth and Pro. After hours, and when your line is busy, Tessa answers incoming calls, answers questions and books the appointment on your calendar, or takes a message for your team. Growth includes 500 inbound minutes a month and Pro includes 1,000. Starter covers outbound speed-to-lead calls only.
Does she speak Spanish?
Yes. Se habla español.
Is Tessa HIPAA compliant?
New-patient inquiry calls usually carry little or no health information. Calls are encrypted, and recordings and transcripts are kept as described in our Privacy Policy. The service is not designed to receive protected health information (PHI). If you are a HIPAA-covered entity, tell us on your kickoff call and we'll set the script so Tessa doesn't collect PHI, or talk through whether a business associate agreement is needed before going live.
Do you charge per booking or per patient?
No. You pay your plan's flat monthly price plus any extra leads over your plan. No per-patient, per-booking or per-sale fees.
Why under 60 seconds?
Because the first minute matters most. Tessa calls in under 60 seconds for leads submitted through the landing page we build for you, during your calling hours. Leads that come in after hours get a call first thing when your calling window opens. Leads from third-party forms, like Facebook or Google lead ads, are called as soon as they reach us.
Is it compliant?
It's designed around TCPA rules: written consent on your forms (we give you the line), calls only inside legal calling hours for each lead's state, AI disclosure and recording notice on every call, instant opt-outs, Do Not Call scrubbing and carrier-registered texting.
What does it cost?
Same plans as every Tessa client. See pricing above, or the full details on our main FAQ.