Legal

Privacy Policy

Effective date: October 15, 2026

This Privacy Policy explains how Roqueni Consulting (“we”, “us”), the business behind Tessa, collects, uses and shares personal information through meettessa.com, our demo line and our services. Questions: [email protected].

Information we collect

• Contact details: name, phone number, email address and company name.
• Form data: anything you enter in our demo, checkout or contact forms, including your consent choices and the time you gave them.
• Calls and messages: call recordings, transcripts, call details (time, length, number) and the content of texts and emails exchanged with Tessa, our AI assistant.
• Payment details: processed by Stripe. We do not store full card numbers.
• Device and usage data: IP address, browser type, pages visited, and cookies or similar technologies used for site operation and analytics.

How we use it

• To call, text or email you about the demo or service you requested.
• To provide, set up, bill for and support our services.
• To improve call quality, scripts and our website.
• To keep records of consent and terms acceptance, prevent fraud and meet legal obligations.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

AI calls and texts

When you give consent, Tessa, an AI voice assistant, may call and text you at the number you provide. Tessa identifies herself as an AI, and calls may be recorded and transcribed. Consent is not a condition of purchase. You can withdraw it at any time by saying “stop” on a call, replying STOP to a text, or emailing us.

SMS terms

• Messages relate to your demo request, appointments and follow-ups. Message frequency varies.
• Msg & data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help, or email [email protected].
• Carriers are not liable for delayed or undelivered messages.
• Mobile numbers and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver the messages.

Service providers

We share information only with providers that process it for us under contract, including: Google (email, calendar and documents), Cloudflare (website hosting and security), Stripe (payments), and our AI voice, speech and telephony/SMS providers (to place calls, send texts and create transcripts). For our business clients, lead data is also stored in the client’s own CRM. We may disclose information if the law requires it or to protect our rights.

Data retention

We keep personal information only as long as needed for the purposes above. Typically, call recordings and transcripts are kept for up to 12 months, demo and lead records for up to 24 months, and consent, billing and contract records for as long as required by law (generally up to 7 years). Opt-out records are kept so we can honor them.

Your California privacy rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use and disclose, and get a copy of it.
• Delete personal information we hold about you, subject to legal exceptions.
• Correct inaccurate personal information.
• Opt out of the sale or sharing of personal information (we do not sell or share it).
• Limit the use of sensitive personal information (we do not use it for purposes that require this right).
• Not be discriminated against for exercising these rights.

Categories collected in the past 12 months: identifiers, commercial information, internet activity, audio recordings, and professional information (company). Sources: you, your devices, and our business clients who send us their leads.

How to make a request

Email [email protected] with the subject “Privacy request” and the phone number or email we have on file. We will confirm receipt within 10 business days and respond within 45 days. We may need to verify your identity. You may use an authorized agent. If you are a lead of one of our clients, we may refer your request to that business as well.

Security and children

We use reasonable safeguards to protect personal information, but no system is completely secure. Our services are for businesses and adults; we do not knowingly collect information from children under 16.

Changes

We may update this policy. The effective date above shows when it last changed.

Contact

Roqueni Consulting · 1470 Chance Mountain Pl, Chula Vista, CA 91913 · [email protected]